Facing Persistent Low ROAS Issues with Walmart Connect Sponsored Products on the Retail Media Network

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Kenji Lee Author
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2 days ago Asked
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2 Replies
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Hey everyone,

  • Context: We've been actively trying to diversify our ad spend beyond just Amazon, and Walmart Connect has been a major focus for us as a promising retail media network.
  • Core Problem: However, we're consistently running into really disappointing Return on Ad Spend (ROAS) and uncomfortably high Advertising Cost of Sale (ACOS) specifically for our Sponsored Products campaigns on Walmart Connect.
  • Specific Details:
    • We're getting decent impressions and clicks, which is good, but the conversion rates are just abysmal compared to what we see on other platforms.
    • Our campaigns are a mix of automatic and manual targeting, trying to cover all bases.
    • The budget is getting spent, which tells me the ads are running, but we're just not seeing the sales come through.
  • Troubleshooting Steps Taken:
    • We've tweaked bids endlessly, both manual and automated strategies.
    • Refined keyword targeting, adding negative keywords, and focusing on exact matches.
    • Optimized our product content and landing pages on Walmart.com itself, thinking maybe it was an on-site issue.
    • Even A/B tested ad copy and imagery to see if that made a difference.
    • And, of course, analyzed search term reports religiously for new opportunities or wasted spend.
  • Illustrative Data: Here's a simplified snapshot of what some of our campaigns look like, just to give you an idea of the struggle:
    Campaign: "Product X - Sponsored Auto"
    Spend: $500
    Impressions: 150,000
    Clicks: 1,200
    Conversion Rate: 0.8%
    Sales: $400
    ROAS: 0.8x
    ACOS: 125%
    
    Campaign: "Product Y - Manual Keywords"
    Spend: $350
    Impressions: 90,000
    Clicks: 800
    Conversion Rate: 0.6%
    Sales: $250
    ROAS: 0.7x
    ACOS: 140%
  • Seeking Advice:
    • So, my main question is: What common pitfalls are we potentially missing with Walmart Connect that might be causing this?
    • Are there specific strategies for product discovery or category targeting on this retail media network that have worked exceptionally well for any of you?
    • Any insights into advanced bid optimization or budget allocation on this particular retail media network would be incredibly helpful.
  • Closing: Anyone else facing similar challenges with Walmart Connect, especially with Sponsored Products? Anyone faced this before?

Thanks in advance!

2 Answers

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Hassan Mahmoud
Answered 1 day ago
Hello Kenji Lee, I completely get where you're coming from; I've wrestled with Walmart Connect ROAS myself on a few campaigns recently, and it can be incredibly frustrating. You mentioned you've 'tweaked bids endlessly,' which is a feeling I know all too well โ€“ it almost makes you want to spell 'endless' with a 'z' just to reflect the exhaustion! It sounds like you've covered the fundamental troubleshooting steps, which is excellent. Often, with Walmart Connect, the devil is in the details and the platform's unique nuances compared to other retail media networks. Here are a few areas and strategies that have helped us move the needle on our Walmart Connect campaigns when facing similar low ROAS and high ACOS issues:
  • Deep Dive into Walmart-Specific Buyer Intent: Walmart's audience often behaves differently than Amazon's. They are frequently more price-sensitive and brand-loyal to products they know from physical stores. Your keyword strategy, while refined, might need an additional layer of analysis to target this specific intent. Are you focusing enough on long-tail, highly specific keywords for problem/solution searches, or are you too broad? Also, consider category targeting more aggressively for product discovery.
  • Pricing and Promotional Alignment: This is critical on Walmart. If your product isn't competitively priced, or if you're not leveraging Walmart's own promotional tools (like Rollbacks or Savings Spotlight), your ads will struggle to convert, regardless of visibility. Ensure your ad spend is aligned with any on-site promotions you're running. Walmart's algorithm heavily favors competitive pricing and products with strong sales velocity, which promotions can kickstart.
  • Optimizing for the Buy Box and Inventory: Similar to Amazon, winning the Buy Box is non-negotiable. An ad click is wasted if a competitor holds the Buy Box or if your inventory is inconsistent. Regularly monitor your Buy Box percentage and stock levels for advertised products.
  • Advanced Bid Strategy & Placement: While you've tweaked bids, consider the impact of placement more deeply. Are your bids aggressive enough for top-of-search placement where conversion rates are typically higher? Walmart Connect offers various bid modifiers for different placements. Test significantly higher bids for top-of-search to see if the conversion lift justifies the cost, then scale back if needed. For automatic campaigns, ensure you're giving the system enough data and time to optimize, but don't be afraid to pull back if it's consistently underperforming.
  • Beyond Sponsored Products: While Sponsored Products are fundamental, sometimes a broader retail media strategy is needed. Consider running Sponsored Brands or Display campaigns in conjunction. These can help build brand awareness and drive traffic to your product pages indirectly, creating a halo effect that lifts overall sales, including those from Sponsored Products. This holistic approach to e-commerce advertising can sometimes yield better overall results even if direct ROAS on individual campaigns remains challenging initially.
  • Leverage Search Term Reports for Negatives AND New Product Opportunities: You're analyzing search term reports, which is great. Beyond negative keywords, use them to identify new product ideas or bundles that resonate with Walmart shoppers. Sometimes, the issue isn't the ad, but a slight mismatch between your product and the exact search intent of the Walmart customer.
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Kenji Lee
Answered 1 day ago

Yeah, the pricing and promotional alignment bit really hit home. We've been so focused on ad tech we kinda overlooked how critical that is specifically for Walmart's audience. And the deep dive into their buyer intent makes total sense too, gotta shift that mindset. Can't wait to see how this turns out.

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