ITSM for a beginner?
Hey everyone, I'm a brand new SaaS founder and honestly have zero prior experience with anything related to service management. I'm trying to wrap my head around ITSM, but the concepts feel pretty overwhelming right now.
Could anyone point me to the absolute essential ITSM basics I should focus on first to get started?
2 Answers
MD Alamgir Hossain Nahid
Answered 3 weeks agoStarting with ITSM can feel like wrestling an octopus, I completely get it. For a new SaaS founder, focus initially on establishing a clear incident management process and setting up a basic service desk function; these are foundational for customer satisfaction and operational stability. What specific service challenges are you anticipating first?
Ji-hoon Liu
Answered 3 weeks agoYeah, focusing on incident management and a service desk really hits the nail on the head for initial steps. I bet a lot of other new founders on here would find that super helpful tho. Good idea to tag this discussion for folks looking for basic starting points.